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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Meghan was very helpful and informative thru the entire process and when i ran into a snag on signing day she took care of the situation rapidly
Everything went very smoothly, Great service. Thanks
Jennifer Ovando - 5 stars! She got my refi moving after it had stalled for months.
The my mac team was wonderful. Fernando Rico kept me updated and informed on the process and it went exactly as he said it would. This was the smoothest process I've had to date. Thank you!!!
The same documents needed to be submitted multiple times, sometimes through the document upload and sometimes through email which caused ample confusion. Closing documents weren't sent to the title company until 2 hours before the closing time. That is unnecessary anxiety as we move from another state. When I made complaints over the phone, the loan officer stopped talking to me. I needed to involve a manager to move the process along. I'll never use PennyMac in the future.
Many people reached out in the beginning which was fine except it wasn’t clear who I should direct questions to. I had to make 2 requests for more cash out after appraisal came in better than expected- the 2nd one being when first closing docs were available and my request wasn’t reflected which delayed closing a bit.
Covid was a factor for delays and i was asked for redondant documents, possibly because I am retired but nevertheless those requests were annoying considering my income level. Once all got squared away, Jennifer was very professional, accurate and responsive.
The "Team" seems to be uncoordinated in relaying information, and difficult to make contact. All information/ transactions should be cc'd to team leader to ensure all participants are in the loop to ease recovery of information throughout process. Only dealt with one team member during process, ( Mercedes), and I'm sure she was handling other other contracts at the same time, but some matters were delayed due to inability to speak with team members in a timely manner.
Dan was persistent in getting the loan application started even with Technical Difficulty. Jamie was able to finish the task in helping me get all the documentation uploaded
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,590 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.