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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Your team was very thoughtful in responding to all of my questions.
Business response:
Thank you for the positive review, Betty! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone involved in the loan process demonstrated great customer service. Matthew Mercado and Grace Sparks were amazing. The application process was streamlined with real-time status updates. And there was no unanticipated surprise along the way.
Business response:
Hi Laura - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
Both Nathan and Grace went above and beyond to get me to the best terms and a smooth on-time closing. I particularly appreciate their extreme patience as I debated all the options and their willingness to discuss at all times of day.
Business response:
Hi Bryan - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
Perfect
Business response:
Thank you for the positive review, Jack! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great service. Very Friendly and Simple
Business response:
Hi Nicholas - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
Faiza was very professional and attentive. I felt very comfortable throughout the process. Faiza was pleasant and it was amazing working with her! Thank you
Business response:
Hi Jackie - Your feedback is greatly appreciated. Thank you for the review.
Pennymac has wonderful people working for them. They're very caring people.
Business response:
Thank you for the support, Roger! We're happy to hear you had a positive experience with us. Please give us a call if you ever need assistance in the future.
The people I talked to on the phone and through email were great communicators and helped make this very easy for me.
Business response:
Hi Timothy - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Faiza was great!!
Business response:
Hi Jaclyn - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.