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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy process great rate and I like that they walked you through the whole process
Dan was persistent in getting the loan application started even with Technical Difficulty. Jamie was able to finish the task in helping me get all the documentation uploaded
Edna Godoy was truly a blessing. She assisted me throughout my refinance process. Edna was always available to answer my questions regardless of the time of day. She is a true professional and I would highly recommend her to my friends and family.
....
Communication was limited. Contacting representatives was difficult. Dialing your 1-800!number and the way you have it set up is a joke. Documents had errors and I had no idea what was going on. I was going into the process blind most of the time and had a very uneasy feeling about what was happening with my loan and the cost I had to pay.
Our experience was great and the staff provided all the information required within the projected timeframe. Communication was slow but that was expected due to the pandemic and working from home.
The process was better than expercted.
This is my second refinance with Pennymac. First, I really like that you guys proactively reach out to let us know there is a better deal for us. Last time was pretty easy. This time it was completely effortless. The 2 gentlemen working on our loan would actually call once every few days just to let us know all is processing and nothing needed. The notary scheduled and sent friendly reminders. She was prompt, professional, and competent. I seriously have no criticisms. Great Experience!
The process was very smooth and quick. We were able to complete the process within a month. Best refi to date!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,590 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.