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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ceista Johnson did a great job! My original closing date was 8 of October 2020, sadly it took PennyMac over 90 days to close on my refinance. Also, for no reason pennymac was keep changing my loan officer one after another until Ceista Johnson. She made things happened!! I believe their names were Marquest and Pashe. I recommend to assign one loan officer to customer so everything goes smooth and quick. And this is the main reason why I am grading your over all service at the average line.
Communication
I originally applied online and uploaded my documents on June 28th. Noone called me to start my process. I waited for 8 weeks, started calling the dispatchers to get me in touch with a FL lender. That lasted 3 more weeks of waiting on the phone and finally got someone. I thought I was being pranked. After that, this loan person, started my process over and from there everything was fine. My issue is this process took 2 and a half months longer than needed to because I used the preferred method.
Working with my loan officer Jericha Kane made this whole process an absolute pleasure. Jericha was knowledgeable, engaging and very effiicient.
ACENIA DAVIS IS AMAZING. She call me every time you have an updates, she keep me update on everything. she deserved a promotion, a raise. Very very satisfied with her help
Well done!
The process of refinancing our home was streamlined and simple with PennyMac. The gentleman (notary) who came to our home for the closing was polite, engaging and totally professional. I would recommend PennyMac to anyone looking for a mortgage.
First, it took 5 months to complete. It was impossible to talk to the original rep to the point I had to start over. Supervisor Bradley thompson was the only person who seemed to care about the delays. He would at least contact the reps and eventually I would get an email that I could not reply to. Incredibly frustrating overall - PnMac seemed to have no incentive to get the job done even though I had been a client for nine years. Overall, a terrible experience.
You should have a forth available. Like Poor, fair, satisfactory, good, great. Great means no room for improvement. There is always room for improvement.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,198 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.