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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased my first home with pennymac, all of my refinances have been through penny mac. In previous transactions I worked with Billy Manapat and he was excellent. Great communication, very personable and overall a great representative of pennymac. When I recently purchased my new home I worked with Juan Cueva. Communication with him was terrible at best. I’m never using, nor am I referring pennymac ever again.
I have been a PennyMac customer for years and recently decided to refinance. I could not have been more pleased. Everything exceeded my expectations!
Good company, knowledgeable employees
Shalom really went all out on sorting my issues even when i was constantly bugging to keep everything on track. Exceptional agent, anyone would find her a pleasure to work with. A++
Thank you.
Lack of communication throughout the entire process. Called several times & was routed to an automated system that did not provide the menu options that fit my needs (would only send me to tech support), voicemails were unanswered. My emails were either skipped over or not answered at all. It took 5 days to track down my loan officer. This is a difficult time (I'm an essential worker myself) but I lost confidence and Unfortunately the word count limit does not allow me to share more. A shame.
With regards to the appraisal, I was charged up front over $400 for the appraisal. Weeks went by with nothing from PennyMac. I called and asked and found out nothing was being done and appraisal people didn't even have a realtor phone number. I provided that and then was given a date, but missed again! PennyMac never followed up, I had to call once again. Finally another week goes by and got it done. Nothing was done without me calling and asking about it though...
The refinancing experience was excellent because of Sirrena. She was very professional and kept constant communication with us through the whole process. We appreciate her and she should be publicly recognized. Thank you for making the process easy Sirrena. Your hard work and pleasant personality didn't go unnoticed. Keep up the great work and much success to you and your future! You represented PennyMac very well.
Great and prompt communication!! Smooth process and closing!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,594 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.