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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lack of communication. Rachel Harris doesn't follow up on meetings she sets up. I have been trying to get someone to call me but no responses. I never wanted the wife's name on loan, you stuck her on it and now wont respond to my request to have her removed. Not a happy customer!!!!
Francesca was great to work with! She contacted me immediately after taking over my account. She laid out time expectations and answered all my questions thoroughly. Thank you for all your help!
Pennymac refinanced our VA Loan easily, they did all the work!
Most importantly, I said during my request for a quote disclosure that my wife is not on the current loan, nor will she be on this one, or the title. It’s how we decided to structure our finances however Tameka Wyatt added her to the title and said “she thought it would be a good thing to do” even though I expressly and repeatedly said I did not want that. I asked Tameka to remove her from the title, she said she didn’t know how and offered I call the title company for her. Unbelievably poor
PenneyMac was awesome to work with. 1.99% interest rate for 15 years. Called every week to let you know how things were going. I would recommend using PennyMac to anyone looking to buy or refinance their home.
Working with Robert on my refinance was easy and the closing was completed at my home so there was no need for me to leave my home. Perfect!
More communication on length of process. Looking at the closing paperwork I saw that my November mortgage payment was added to it. If I had not caught it, my automatic payment would have deducted from my account. PennyMac should have communicated this to me ahead of time and let me know to cancel my automatic payments.
Thanks for all of your assistance!
Glad I was able to get the loan closed during this pandemic. The portal link was offline and didn't communicate via email. Make sure you check the portal and click on all areas (it doesn't have a feature on it to let you know you need to provide documents or sign items. The weekly check in's don't always happen, so send emails or call to follow up. If you don't the rate will expire and you might not get them to extend the rate, if you have outstanding documents or items missing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,205 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.