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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mariely did an outstanding job of paying close attention to my needs as a customer and fulfilling them. Before that, the service rendered by the person handling the case before was disappointing. I had to wait for days to get a response and weeks to get any resolution if that.
Everything was fine other than I thought it was strange that after our refinance was approved, we had to send in information on how to contact our employers to make sure we were employed. The employment verification step was completed AFTER our refinance was approved and we had already submitted pay stubs and other documents. Then both of our employers mentioned they never received any calls/communications from PennyMac to actually confirm our employment? Very strange.
Both Ashley Tolliver and Teresa N. Henry were outstanding in their service and communication of the loan process. I felt that all my questions and concerns were answered in a timely manner. Although the loan process took a few weeks longer than anticipated they both kept us informed and advocated for a successful outcome.
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PennyMac is one of the largest financial institutions providing mortgage loans to Americans. But, my interaction with them and the way they treated me was more like that of a small, more personal company dealing with me. My loan officer was fantastic to deal with and they considerable help along this refinance journey. the loan processor was also extremely helpful and answered whatever questions I had. I got an incredible rate and have referred other friends to PennyMac for refinancing.
The overall process was fine but it took longer than I had expected. Approval took long due to huge loan volume the company was handling. The closing process was disappointing, definitely needs improvement. My experience with the loan officer for loan quote and the loan specialist thereafter was great. They were prompt, clear, friendly, and professional.
I am a senior citizen not very good with modern technology but from day one (Scott Kelly) walked me through everything step by step. Also a shout out to Larry Rivers great job! far beyond what was expected by both. Thank you for all your help. My loan was process efficiently due to you...👍🏻
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.