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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I appreciate Xavier always responding whenever I called with questions. He always returned my calls promptly.
The biggest issue is we uploaded documents numerous times but kept getting the same requests. This back and forth ended up causing the original closing date to get pushed out even though we called and emailed multiple times. We ended up calling the loan officer who escalated it. After that things moved ahead smoothly.
Quick and easy. Very good experience. Glad to see they’re still good customer service.
It was great help and the whole process was very smooth! Good to work with such amazing team!
My only reasons for not providing a perfect score was that early on in the process I had to provide documentation several times. And, if I had not been so aware of the process, there could have been inappropriate charges on the closing statement. I had to actually call the Veterans Administration to have records made available to PennyMac to validate my exemption from a funding fee.
So fast with a minimum of documents.
Process was slow took over 8 wks. Finance Team told my originating loan person they would not match my Loan Disclosure Document from a competitor which was a better rate offer because I didn’t lock in the rate offer and time had expired. I didn’t lock it in because I was being a loyal customer to Penny Mac .... whoever on the Finance Team made that decision is not very customer supportive. I was informed needed 2 forms of ID & 2 witnesses to be present for my Loan Closing 24 hours before it.
You did everything that was expected of you.
Our experience with PennyMac was great. Our loan was quick and Cesar was very nice. We highly recommend PennyMac and Cesar.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,202 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.