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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was slow took over 8 wks. Finance Team told my originating loan person they would not match my Loan Disclosure Document from a competitor which was a better rate offer because I didn’t lock in the rate offer and time had expired. I didn’t lock it in because I was being a loyal customer to Penny Mac .... whoever on the Finance Team made that decision is not very customer supportive. I was informed needed 2 forms of ID & 2 witnesses to be present for my Loan Closing 24 hours before it.
The start of the process with Brandon was great. As the loan process proceeded ending up with Kyle, it all went downhill. The unprofessional emails, lack of communication and disinterest in explaining any questions that were asked about the closing process. The first time, the “company/ Kyle” cancelled my closing which was never communicated to me, I was informed by the notary when I inquired. The second and third closing took two weeks each with minimal communication from Kyle. Poor PR.
The appraiser sent by Pennymac created an appraisal full of inaccuracies and falsehoods. He also used 6 month-old comps nearly 3 miles away, when there were 2 & 3 month old comps next door and across the street from me. I was promised by my first loan processor, Lisa, that the issue would be investigated and corrected if needed, but no follow-up ever occurred. Also, I was initially given a projected closing date that was a full month before the actual closing occurred.
Helpful information & good stream of communication
PennyMac worked with me the entire time I was traveling, and setup the closing in another state.
The closing took a little longer because of lawyer availability of a closing lawyer do to COVID-19. But other than that everything went great.
Everything was clear and communicated well. Thank you
Everyone that I worked with was great. Jenny was especially helpful and was always on time with information and updates. Great customer service!
The docusign wasn't working and no one could figure out why. There was no office to do paperwork for closing documents. The notary was just that and couldn't answer any questions we had.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,202 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.