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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,594 reviews
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Romesa S.'s profile image
Romesa S. 
on Birdeye

3 years ago

The staff at PennyMac was very helpfuland made everything so easy every step of the way. Each person that I dealt with explained all of the details and made sure I was satisfied. I highly recommend PennyMac to anyone wanting to buy or refinance a home. 

James P.'s profile image
James P. 
on Birdeye

3 years ago

Both Jennica and Anna were great communicators. They were friendly and professional during the entire process. 

CURTIS B.'s profile image
CURTIS B. 
on Birdeye

3 years ago

Such a great experience. Two of our neighbors are going with you also  

DONNA T.'s profile image
DONNA T. 
on Birdeye

3 years ago

Very easy from start to finish 

Charles S.'s profile image
Charles S. 
on Birdeye

3 years ago

I had 2 failed closings because PennyMac failed to communicate. They also lost my information for a time, provided incorrect closing documents multiple times, rarely returned my calls, and never walked me through ANY documentation or timeline for the process. I am thoroughly unimpressed and dismayed that a financial institution this large managed to handle a refinance so poorly. I’ve tried escalating to Edward Vansciver multiple times with ZERO returned calls or voice mails. Never again. 

Dylan P.'s profile image
Dylan P. 
on Birdeye

3 years ago

Great service all the way through. Every step of the refinancing process was very thorough and made easy. 

ERIK M.'s profile image
ERIK M. 
on Birdeye

3 years ago

Great staff and super simple refi process that was fast, easy, smooth, and covid safe; would recommend. 

Carlos B.'s profile image
Carlos B. 
on Birdeye

3 years ago

Great team work, good communication. I recommend Pennymac to anyone. Thank you so much to Michelle Boyd and her team for helping me out with my refinancing process. 

JOHN E.'s profile image
JOHN E. 
on Birdeye

3 years ago

Great communication, planned all closing and ensured all requirements met my wants and needs to maximize benefit to me as the homeowner while getting the lowest market rate. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,594 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.