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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The entire process was done in a professional manner.
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I did not feel taken care of at all with this company. I felt like their website is severely lacking, the availability of customer service laughable, and the quality of their loan service lacking training and reliability. I only refinanced with this company because they had handled my first loan and done it well. They offered me a lower interest rate and I thought it would be more efficient to stay with them. I couldn't be more wrong. Disappointment after disappointment. Closed a month late.
Great communication and timely handling
Not being computer savey they helped me in other ways through the process.
It was easy doing the refinance with PennyMac since I already had an existing loan. They sent a notary to my home to sign the closing papers, so that was an added plus!
The process took a little longer than it should, but they were really great at communicating and everything went really smooth.
better and more timely communication
I was very frustrated that I was asked for bank statements and pay stubs 3 or 4 times. Also very upset that my credit report also had to be pulled 3 to 4 times! I would have appreciated being updated more during the process.
PENNYMAC has a 4.5 star rating with 48,594 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.