This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I did not feel taken care of at all with this company. I felt like their website is severely lacking, the availability of customer service laughable, and the quality of their loan service lacking training and reliability. I only refinanced with this company because they had handled my first loan and done it well. They offered me a lower interest rate and I thought it would be more efficient to stay with them. I couldn't be more wrong. Disappointment after disappointment. Closed a month late.
For me it was Good... they don’t have Good for a option so I have to write it in.
Was hard to get in touch with agent at times.
Outstanding job by Jason Staples and Edward Taylor
From my initial discussion to the final closing review, the PennyMac team was thorough and extremely personable. Jacob was so simple to work with and he provided clarity around options and choices I had in the refinance as well as clearly disclosing costs, process, timeline and documentation. Charisse closed the refinance, was fantastic and made things so very easy. I appreciated the updates each of them gave during the process. The refi was simple and NOTHING in 2020 is simple! Thank you both!
Vonnye was great but she came in the last 3 weeks and it took 4 months and Chris and Jordan were not responsive and never had correct answer or information and also would not call back very very frustrated with the whole process to buy my house was so easy with Homestreet and not my experience with your company very sad!
Thank you
Jasmine was very responsive, helpful, and the sole reason the process went as efficiently as it did.
We were updated weekly on the status of the loan and it was much appreciated.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,595 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.