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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you.
Quick and easy!
From beginning to end the process took 3 months. In that time four closings were scheduled. Three of the closings never happened due to issues of PennyMac not having documents ready. The disappointment was no one from PennyMac called to say the closing was put off leaving me to call and find out why. During the process the closing disclosure documents changed several times without my knowledge to also include having an incorrect disclosure when the closing finally happened.
Simple process and great staff! Thanks Kelly Lang and Adam Key
Regina did an amazing job along with the other staff the only issue was the appraiser not returning anyones calls
While I am sure COVID had a lot do to with the gaps in communications. I had difficulty with detailed responses to questions and timely responses.
From the time I made the phone call about the loan to close, it all was very smooth. The MAC team communicated to me everything they needed and all I had to wait on was approval. They also kept me up to date with the closing. I would highly recommend Penny Mac to all of my friends.
Clear and concise information about the refinance loan & process.
An incorrect figure on a document led to the wrong cash to close amount being disbursed to me at closing. Took close to two months and several phone calls to get this fixed. My closing agent was not keen on helping. I was given the run around when trying to get this resolved. I will not use PennyMac again.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,205 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.