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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Jennifer Olvando as team leader did an outstanding job. Thank you Jennifer
The automated email format was not user friendly. It had come documents waiting for signature that were not required for my loan. In addition, I received an e-mail saying my loan would be disapproved for lack of documentation, when what was being asked for was not required. While this was resolved, and I believe this was not Xavier’s fault, it did create unnecessary stress during the process.
My experience with Bridget Manassarian was exceptional. It was a breeze and highly recommend PennyMac to anyone looking to refinance. Bridget called every week to update me on the loan. I never felt like I was on pins and needles knowing I was in good hands. I can say undoubtedly your expectations will be exceeded using PennyMac, Bridget, and all the fine staff they employ. 5 STARS HANDS DOWN!
Expected less document submittal being an existing customer. Seems like a lot of people involved. Wasn’t sure at times who my service rep was. I think we changed mid stream.
Jamie returned phone messages or emails promptly and was very helpful whenever we had questions. He treated our concerns respectfully and was very friendly and conscientious.
Thank you for funding my loan!! Highly recommend by friends and myself. You want go wrong with this company and ask for Jamie Wright he's awesome to work with.
Communication was not regular. I often had to check on the status, but I recognize how busy you are.
Website was not user friendly and my final closing documents regarding closing cost was completely different than the intial documents. Another noted frustration was calling and intermittently getting thru to the loan officer handling my loan.
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PENNYMAC has a 4.5 star rating with 48,599 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.