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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The original call with Travis was amazing and he was extremely helpful. Once Mario was assigned for the process it was easy going.
The only thing confusing to me was that different people were contacting me, and at one point I even wondered if I should be talking to that person.. Maybe 6 different people contacted me. Suggestions that I would make are: 1. List the people up front who will be communicating with me. 2. With veryone using cell phones out of the office, caller ID doesn’t identify the person calling as PennyMac. I’m sure I ignored a couple calls because I thought they were political calls. Out of my area code.
PennyMac was awesome. Everyone was great to work with!
Smooth process!
Very easy to refinance.
5 Star experience.
This was the first time I'd refinanced my home & honestly didn't know what to expect. From the initial email I received from Blen all communications were timely & accurate. Whenever I had a question I emailed the M.A.C. team & within 1 business, I would receive reply or call. I felt the service provided was outstanding. I am in a better financial position & able to navigate these difficult time much easier. Thanks for a really totally awesome experience. Stay safe, Ken
My experience with PennyMac was awful. Jason Staples is negligent, poor communicator, & blatantly lied multiple times. When this was brought up to his supervisors, I received no phone call or apology what so ever. Unfortunately, this comment box only allows 500 words otherwise I'd provide detailed examples of this utter disappointment and failure on PennyMac's customer relations. I will never recommend PennyMac's services nor will I ever give this dereliction of a company my business again.
Efficiency, more organized
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,206 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.