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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The full process was easy and totally excellent service from all people involved, communication from start to finish was excellent, all questions were answered quickly, communication was always updated weekly, would highly recommend pennymac and employees.
very well organized
The eSign process got a bit confusing. When first told to esign, I could not find the documents. The confusing part was a couple of boxes that showed 66% complete. When clicked on those, it just showed docs that had already been signed. Had to get in touch with tech support to get the proper docs onine to eSign.
PennyMac loan experience was easy and complete. The loan officers were very pleasant to work with and explained every detail of the loan and loan procedure right up to closure. Everyone was very personal and always seem to be in good cheer. There wasn't once where they were a stuffed suit when they went over the procedure for the loan and actually had me feeling at ease. The loan was processed faster than I ever thought it would be. When the final signing came I had complete confidence.
There was no B.S. the process was easy and unlike the other brands I called, they stayed in touch with me throughout the entire process. Courteous and knowledgeable.
Better communication. I feel like Monique did the best she could that she was given. There were some promised calls that were never made or returned but I think that’s more due to not having the answers yet. I’m not sure why our refinance was delayed a whole month but a lot of my issues that I had during the process were do to Rodney on my team not being reachable for questions. When he was finally tracked down a week later he gave incorrect information that delayed the closing.
The closing process was very thorough and all my questions were answered. This made me very comfortable proceeding with my refinance.
THE LOAN PROCESS WAS A CHALLENGE, IN THIS DIFFICULT TIME AS THE PANDEMIC., BUT THE LOAN OFFICERS GOT THE TIME AND EXPERIENCE TO KEEP THE PROCESS IN TIME. IT WAS A GREAT EXPERIENCE WORKING WITH THEM. THANK YOU.
Excellent process. Jericha was very helpful and we never experience any issues at any point during the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,599 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.