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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Anna was great! We probably could have used more up front information on what to expect, because we definitely started to panic towards the end as our situation turned out to be unique in a couple of ways. Some of the expectations of documentation were a bit unreasonable, as they proved to be a huge burden, but overall we closed on time and with a more or less normal amount of stress.
My experiences with Ammie and Jason were great. They answered all my questions and were very personable.
none
The reason I gave it a great is because of Jasmine Elliott, there were issues that were quite frustrating but Jasmine was there to coach us and assist in my needs and questions. I didn't really understand the document system but it was because as I understood it, the portal was not allowing us to proceed so we needed help on that. Your customer service people are really patient and competent. I believe Marco was one of them, great guy...we are older people and not real savvy on computers.
Communication and time frame and auto generated email keeps on asking same documents like literally 20 times and also status of loan
I feel that Jasmine deserve a raise in pay! She really keep me informed step by step and that is the way it happened. If I called her she answered in a timely manner. Thank you again! Thank to you PennyMac for hiring her!!!
Penny Mac Helped us get the Lowest possible rate on our refinance. I am tankful for the teams communication to get us all the way through the process in a timely manner!
Convenient Quick
Only one little hiccup and it was taken care of.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,599 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.