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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service with my home purchase!
Super easy from start to finish. I had a quote from a friend that seemed high. I spoke with PennyMac and they saved me a ton and put money in my pocket. Best experience ever.
Document uploading to the portal didn't work very well
Loan process and closing date.
I was asked multiple times for the same documents. I would send emails and get zero response. I was told my closing cost would be close to my monthly payments. I I received 5 different closing documents. The original one was 4 times my monthly payment. I was scheduled to close on a Sunday. So that Friday I called at least 10 times and emailed in between those calls, no response. I needed my closing cost to get a check. I was given one number, when the notary showed it, it was of course higher.
Receiving items that I was told I would receive and not having the closing delayed multiple times
Provide better and more accurate details and not have the closing delayed multiple times
At the start of the process communication was often & expectations clearly stated. Was told I would receive weekly updates on progress. Updates did not always happen which lead to concern & uncertainty. Totally dislike the use of the portal. Found statuses confusing...was never sure whether I needed to submit something. Several times I submitted information in response to email requests and found no one bothered to check that it was received. Overall experience was rather frustrating.
Aida was the person I could talk to when I had question about anything with refinance process. She was always courteous, professional, knowledgeable, and best of all returned all phone calls promptly. She is one of the best representatives I have worked with in any situation.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.