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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had someone contact me during each step of the loan refinance process. Documents were easy to upload to the website and whenever I called with questions the loan specialist would explain all the terms in simple language that was easy to understand.
Great team to work with! Awesome rate and customer service was great! Thanks pmac team
My current loan is with PennyMac, so it made refinancing easier. Icenia returned e-mails on time and called to keep me with the loan progress. Thanks MAC team!
Everyone at penny Mac was so wonderful they put you first always. They are so professional. Best wishes Mike and Rochelle Talamantes.
The closing documents had different amounts for my monthly loan payment on at least 3 pages. Aida seemed to be very dry and impersonal when speaking with her. Aida told me it would take 60 days to close on my loan when all the documentation requested from me and the loan quote were received prior to 30 days. I asked her to transfer me to her manager and the manager did not return my call.
The whole process was very easy.
Refinancing wasn't hard, the process was explained and didn't take long at all.
There was never a single bit of communication between myself and Jason the was closed loop. I sent multiple emails with questions for clarification or otherwise that were completely ignored. After more than 2 months with no closing, I finally contacted him and Eric Everett to ask if the deal was still going to be honored since the rate lock timeframe had expired. First closing disclosures were incorrect, we had to reschedule. I am still having comm problems with Jason - too much more to add..
The whole process was simple and required little of my time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.