This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Folks we talk to knew what they were talking about
I would say better communication but that would mean there was some to start with. When I had questions to ask I had to hunt down the person I was supposed to be able to ask questions to. Then if I asked a question I felt like I got half answers or like I was bothering her. I almost stopped the refinance process several times. By far the worst experience with customer service through a company I was already part of. It completely amazes me that I had a mortgage with them in the first place.
Lori was good at responding and answering questions we had but we would have to call and get explanation a lot.
Fast service, great people
We were very satisfied with the professionalism of Samijo Grant. She promised us that she would keep in touch with us throughout the process and at least once a week, which she did. She answered any questions or concerns we had and made everything a smooth process. There’s absolutely nothing negative we could say.
A+
Good
It was a fast and easy transaction. I would recommend pennymac to others for sure!
Nathan Hoffman was an excellent loan officer
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,004 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.