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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It took longer than it should have and there was a delay in receiving the cash out because they sent incorrect account numbers and Amrock didn't tell us, we had to call. It has delayed us by two weeks. Buy otherwise, Blen was amazing and her service was outstanding.
The address was listed wrong on my documents and I had to remind everyone three or four times. Nothing was ever communicated correctly with me and the closing was clumsy. I still do not have a copy of the closing documents that I signed. I have requested them twice. I started process July 24th it closed October 26th.
Blen, reacted to any and all respect very fast. The only problem I have with Penny Mac is that you are over automated, and some of your stages took way too Long. If not for my Blein this loan would have been a Nightmare .
I was informed initially that I was eligible for a cash out refinance even when I informed pennymac that my daughter was currently in the home not me. Because of that the procedure to get the loan included a number if steps that cost me money that would not have been required if it was processed as just a streamline refinance. It wasn't until just before the loan was to close that this information was deemed inaccurate. I had based financial decisions on this promise only to be told no.
Great team!
Working with Vonnye was great!
Everything went extremely smoothly, the total effort that I had to put in for refinancing was very minimal. Once things were set in motion, everything happened very quickly and both Jacob and Michael Thompson did a great job of moving things along.
Just the professional services provided
I don’t have anything else to say
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,213 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.