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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If the team had not misunderstood the laws of the state the house was in, there may have been a month not wasted on going back and forth on multiple issues.
Very poor communication. Hard to reach. Loan officer counted over $2000 of buy down points without my consent.
Great communication
I had inaccurate loan documents at closing saying I owed an amount that I didn't owe and had discussed previously to fix. Had to call the loan officer at the day of signing to clear up the fee owed. Asked for an email saying I didn't owe any thing before signing. After signing was completed I spoke again to the loan officer to ensure the fee was correct. Then still received an email from the title company saying I owed a fee to close. Called the loan officer again to clear the matter up.
PennyMac was very patient with all the issues I went through with houses not appraising and having to switch contracts, etc. They were always available and even responded on weekends.
Our first loan officer apparently left this job the week after we first connected for closing process. No one told us. I had to call weekly to get updates because no one called us at all once we were in escrow. Documents requested we duplicates, not applicable, or unclear as to what it meant. The people were nice, once we would finally get ahold of someone.
Sandra did a wonderful job in helping with a VA loan.
The staff is very helpful. My loan process went smoothly. Thank you very much everyone. Dang
Rebekah And the rest of the team was so helpful. I appreciate all the work put into getting my refi situation under control. I was able to close on my new loan and couldn’t be happier.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,003 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.