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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,215 reviews
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Walter H.'s profile image
Walter H. 
4 years ago

Great service with my home purchase! 

Greg D.'s profile image
Greg D. 
4 years ago

Super easy from start to finish. I had a quote from a friend that seemed high. I spoke with PennyMac and they saved me a ton and put money in my pocket. Best experience ever. 

Duke H.'s profile image
Duke H. 
4 years ago

Document uploading to the portal didn't work very well 

VICTORIA M.'s profile image
VICTORIA M. 
4 years ago

I was asked multiple times for the same documents. I would send emails and get zero response. I was told my closing cost would be close to my monthly payments. I I received 5 different closing documents. The original one was 4 times my monthly payment. I was scheduled to close on a Sunday. So that Friday I called at least 10 times and emailed in between those calls, no response. I needed my closing cost to get a check. I was given one number, when the notary showed it, it was of course higher. 

Tanee B.'s profile image
Tanee B. 
4 years ago

The closing documents had different amounts for my monthly loan payment on at least 3 pages. Aida seemed to be very dry and impersonal when speaking with her. Aida told me it would take 60 days to close on my loan when all the documentation requested from me and the loan quote were received prior to 30 days. I asked her to transfer me to her manager and the manager did not return my call. 

RYAN R.'s profile image
RYAN R. 
4 years ago

There was never a single bit of communication between myself and Jason the was closed loop. I sent multiple emails with questions for clarification or otherwise that were completely ignored. After more than 2 months with no closing, I finally contacted him and Eric Everett to ask if the deal was still going to be honored since the rate lock timeframe had expired. First closing disclosures were incorrect, we had to reschedule. I am still having comm problems with Jason - too much more to add.. 

Jason C.'s profile image
Jason C. 
4 years ago

The whole process was simple and required little of my time. 

Vernon H.'s profile image
Vernon H. 
4 years ago

At the start of the process communication was often & expectations clearly stated. Was told I would receive weekly updates on progress. Updates did not always happen which lead to concern & uncertainty. Totally dislike the use of the portal. Found statuses confusing...was never sure whether I needed to submit something. Several times I submitted information in response to email requests and found no one bothered to check that it was received. Overall experience was rather frustrating. 

KATHLEEN M VAN K.'s profile image
KATHLEEN M VAN K. 
4 years ago

Aida was the person I could talk to when I had question about anything with refinance process. She was always courteous, professional, knowledgeable, and best of all returned all phone calls promptly. She is one of the best representatives I have worked with in any situation. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,215 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.