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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I felt high anxiety during the entire process as it was impossible to communicate with my loan officer. Our m.a.c. team coordinator was responsive but she could only do so much. I do understand there were limitations due to Covid. I was particularly unsatisfied with our pay offs. They were never updated, and therefore inaccurate. I will say that your online system worked very well, unless you had a question. Then it was impossible to speak to someone.
Title company was negligent in identifying who needed to sign. Incorrectly identified a line of credit that was not associated with this property. Failed to mail closing documents to the notary, but instead sent them to the property. All this resulted in the closing being delayed and rescheduled 3 times. We still have not closed when we should have 3 weeks ago. Very frustrated with the closing process. The initial part of the process was fine.
There was a significant amount of verbal information that did not equate to written estimates from the PennyMac team. PennyMac is fortunate that we decided to stay the course and complete our refinance with them. We literally suffered significant and real anxiety due to several mistakes and miscommunications from our processing team. How much easier could PennyMac have had it with a customer than with us? Excellent credit, existing customer? Mona Gleghorn saved this deal. Wouldn't do it again.
Charisse was very kind, attentive, and profession throughout our refinancing. Whenever we had a question, she was able to provide an answer quickly and so we could maintain clarity with the details. Thank you for making this process an enjoyable and stress free experience.
Thanks
The process was painless. If I had questions they were answered promptly. There were no surprises at closing.
Great experience and I most appreciate how responsive the team was during the refi process. Thank you!
We have done several loans with Pennymac, they are always very professional and fast at getting our closing done.
Had to haggle and prove that another company was giving a better rate before they offered to match. At closing was told I was receiving about a thousand, turned out they charged me about 80$ and then refunded it. I understand they are extremely busy but considering we are all struggling for money that one thousand could have helped and the constant changing at the last minute is ridiculous. Reason I stayed was because I was out the appraisal and the rate was good after they price matched.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,003 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.