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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
It was great.
Everyone was very professional and patient with me as I tend to ask lots of questions and very much needed tech support as I am not good at all in that area. Panicked in fact!
I had to provide few documents and the whole process was just a few weeks. Easiest Refi I have ever done.
My experience was great. I am not computer literate and the whole team made it so easy. I really appreciate all of you taking the time and being very patient Thank you again The Pachecos
The process from start to finish was flawless and very easy. I am very pleased.
The service and all the topics were cleared and I am very satisfied with the entire process.
It is great because I didn’t have to refinance with another bank. PennyMac was able to help me according to my needs. I’m grateful I’m still with PennyMac for 7 years!
Lack of timely and accurate communication. Closing got postponed several times due to errors from PennyMac underwriting.
Erica was certainly friendly and I am not sure whose fault this falls on, but the overall process took 14 weeks which is way too long in my opinion, not to mention I was refinancing with my SAME lender. I’ve had PennyMac for the past 5 years. Also, documents were requested of me 2, and sometimes 3 times which was beyond annoying. Overall, this was a fairly frustrating process.
PENNYMAC has a 4.5 star rating with 48,604 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.