This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had one question during the process that I could never get a clear answer to and eventually just felt that I was being ignored. That question was if the Origination Fee is the same thing as the VA Funding Fee or something different. If the same, then I would expect my service disability rating to influence it. While this seems like it could just be a yes or no answer, I never got that.
great job
Great service!
Communication was thorough and fast The electronic document pages were a little confusing as to whether or not we were finished each time. Great overall experience.
The process took over two months. It was a refinance with no appraisal needed. There’s no reason it should take that long.
Every week I got an e-mail saying nothing pending and I found it very irritating. I wish I would have only gotten an e-mail when there was something actually happening and not we are working on it. I would have figured out you were working on it even if I hadn't gotten any e-mails. This process took 3 times longer than I would have thought but I kept hearing because of Covid-19 we are behind and I was sick and tired of hearing things ground to a halt because of it.
Not a great experience
Pennymac was very helpful to answer all questions during the process of our house refinance.
The refinancing experience was truly exceptional informative and professional throughout the process. I truly enjoyed working with the MAC team staff .
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,606 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.