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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.447,989 reviews
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Elena B.'s profile image
Elena B. 
4 years ago

Great experience and thank you so much! The process was very smooth and clear. 

Brandon J.'s profile image
Brandon J. 
4 years ago

My experience re-financing my home with PennyMac was a breeze! We were current borrowers from PennyMac and they made the process and closing so easy. They were prompt with communication about anything we needed to do. My agent, Ceista Johnson, called regularly to inform me of updates regarding my application. She was very helpful and would even call just to let us know everything was going smooth even if no information was needed on my part. She was fantastic to work with! Thank you! 

Jinny J.'s profile image
Jinny J. 
4 years ago

Let's see, where to start. Firstly, Heather was great. She was super nice and responsive. However, I had about 6 different people who touched my loan and she was the only "good" one. There were so many problems with my loan I don't even have room here to go over it all here. 

ANGELOS Z.'s profile image
ANGELOS Z. 
4 years ago

Seems like the loan officer and the "team" were out of sync a few times. 

JOSEPH S.'s profile image
JOSEPH S. 
4 years ago

Janette did an excellent job helping me navigate through the closing process. My closing date was delayed to no fault of hers. She is kind, respectful and gave me excellent customer service. I am very grateful for all she did. Thank you Janette. 

STEPHEN L.'s profile image
STEPHEN L. 
4 years ago

Very seamless refinance experience. 

CHARLES C.'s profile image
CHARLES C. 
4 years ago

The process was clear and quick. Great working with PennyMac 

ROBERT P.'s profile image
ROBERT P. 
4 years ago

Over all our experience was easy we didn't have to do much. The closing went smoothly and I feel everyone did their best ! 

HERBERT R.'s profile image
HERBERT R. 
4 years ago

thanks for all your help 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 47,989 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.