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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Christine was absolutely a pleasure to work with. She was always friendly and clear and showed a genuine concern to answer all of our questions
The team at Penny Mac went above and beyond in my opinion. My family has suffered from COVID, and we needed a little more help with finances. So when I refinanced my home during this optimal market to do so, I wasn't sure how it would go since my finances were not bad, but not perfect. Pennymac came through for us, and we were able to save about $200 a month (perpetually). Nicholas Mayer & Floyd Taylor were outstanding in their customer service and professionalism and I am thankful to you guys!
It couldn't be easier. Every time I called him, even he couldn't answer -cause of meetings or was on the phone with another customer- he was good returning my calls same day. I had many questions and he is very knowledgeable and I can tell he's a "peoples person", it was an easy process. Thank you
Overall experience was excellent the only confusion was failure to recognize school tax being under the escrow account and after it was posed in a question.
Penny was able to process my loan application quickly and timely. The process for reviewing and accepting an appraisal appeal took a lot of time. Loan servicing has a bit to be desired as the systems Pennymac uses are a bit dated and aren’t able to accept partial payments.
The team was quick, efficient, and met all expectations. It was an easy process for me and I appreciated how quickly it all went.
We felt the representatives of your firm were courteous, but we expected a much better experience as returning customers. The mishandling of the tidewater/appraisal cost us $$$. Your representative was unable to understand or articulate reasons for errors in the closing disclosure. Income documentation was turned in multiple times with different nuanced details each time. We were unable to get in contact with or get calls back from our primary contact or her manager. We will refi ASAP.
Painless and quick process
I needed special help working electronically and I was patience guided through the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,989 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.