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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a great experience overall. My loan representative was very courteous and extremely professional.
I HAD A GREAT EXPERINCE WORKING WITH PENNY MAC. THE REPRESENTATIVE WAS VERY PROFESSIONAL AND EFFICIENT. HIGHLY RECOMMEND!
Clear communication and simple process. Took a bit longer than expected, but great! Thank you!
All of the reps of PennyMac were extremely friendly and knowledgeable. Robbie made sure to follow up regarding the process to ensure that we were not forgotten. This was a great experience.
Nathan Hoffman was tremendous. But, our closing was delayed almost 2 weeks because Adam Key, my loan initiator, would not respond to me to clarify some charges and to discuss potential rate changes happening in the overall mortgage loan environment during the process. I definitely saw where other lenders were 1/8 to 1/4?of a % less during the process. Adam, however, did not stay in touch on rates because he was on a ‘special project’ at the request of his boss. Who is your priority?
Everything was done professionally, and conducted in a smooth manner
Timely communication,simple process!
The communication was difficult. Responses to email was sporadic and calling was unclear to maneuver through menus to get to a person. My loan started in July and didn't close until the end of October. I was never really given a good reason why it was taking so long. Should have had more regular communications.
Working with PennyMac on my loan was quick and painless and with eSign the flow of documents is precise and secure.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,989 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.