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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
too many docs asked for again. The whole process took over 3 months. Original signing was cancelled by the closing team 15 minutes before the meeting. Overall communication via email or phone was not that easy and it really felt like my loan was NOT a priority to the closing team. I had to get a hold of my original loan officer, at one point, to get a response from the processors. I understand that a lot of people were refinancing, that is why I accepted the slow movement of my loan.
The process was surprisingly fast even during the current climate as well as easy.
My husband and I had a great experience with PennyMac. The “MyMAC” team especially Sumayrrah was wonderful, professional and customer service was above and beyond with her. She would touch base with us at least twice a week to make sure all our questions were answered and all needed documents were provided. Overall, I would definitely recommend PennyMac to my family and friends (my best friend is purchasing her first home and looking forward to working with PennyMac). My loan officer was awesom
Smooth refinance
Great rates. Friendly service. Only drawback was same documents requested multiple times and delayed response to questions due to large volume of loans being processed. Overall, process was clear and professional.
Customer service was great. Agent was very knowledgeable, courteous, and patient with all the questions I asked. Great experience and will definitely recommend PennyMac to my friends and family.
Everything was smooth communication was great
I think it would have gone better had we been able to deal with only Peter for the entirety of the loan closing. We dealt with multiple people and because of this things were not communicated between people and documents were incorrect as a result.
Cesar always answered my questions or concerns promptly and was very professional and courteous. Great experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,606 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.