This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No!
The process was simple and streamlined. Communication was pretty much all online, and made clear the necessary steps to complete the application. Closing was quick and professional. We have refinanced a few times in the past 20 years and this was the quickest and easiest yet.
The MAC team was agent DeAngelo was GREAT! He was prompt and consistently filled in where the loan officer was lacking. The loan officer I had, Rodrigo, was terrible. Hard to reach, never returned calls or emails and consistently provided wrong information or did not know the answers.
Jazmyne Rogers was an amazing partner through this refinance process. She checked in regularly, always answered questions, and kept me up to date. This process was far superior to my last refinance with PennyMac because Jazmyne made the difference.
Having competent people working for penny Mac. Decreasing the work load or hiring more loan officers to handle the increase work load. Actually do their jobs and not answer my questions with presumptions and giving me false timelines and hopes because they didn’t actually know the answer or do their job in getting the right answers to me.
Cheree was very helpful over the phone and through email. All questions were addressed in a reasonable time frame and there weren't any surprises. It was as stress free as refinancing a home can be .
Danyell, was very professional. She answered all my questions and told me what to expect during this process. When I counldn't reach Ryan Tang and Danyell stepped right in, emailed him and he responded. Ryan Tang had also told me about no cost closing, but when I saw the documents, there was a 1000,00 cost expected at closing. Danyell, again was able to have it changed so, we had no out-of-pocket expense. Danyell is one of your best agents. Thanks, Mike and Tee
just awesome people
Humans to answer phones. Not asking for the same documents over and over. Having calls and emails returned timely. Getting amount needed for closing before the Actual day of closing. Better communication..
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,989 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.