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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is my second go around with Penny Mac and I don't think I can ever used another lender. You have the best customer service and truly care for your clients. Keep up the excellent work.
Because the first application basically went south due to the inexperience of my loan officer, I was very pleased to have the second round - other than computer glitches posing a problem with e-signature documents - go quite smooth and expeditiously. Taylor Fiorelli and Amanda Rowe were very professional and a pleasure to work with. They turned my initial bad experience into a completely positive one.
We had a positive experience with PennyMac. Our Home Loan Specialist, Katelyn, was helpful throughout the entire process. She was pleasant, responsive and a pleasure to work with.
Still waiting on my check that was supposed to issued at closing that was not at closing. It's been a month.
The entire refinance process was great!
Aside to Covid and hurricane season that delayed our closing timeline, the process and service was very good. The PennyMac team communicated regularly on the process and kept me informed on each stages we were on.
There was jo communication at all on the last leg of the process. I couldn’t get a response on when the closing would be. Asked several times and could not get anyone to respond.
Smooth process, and they are quite helpful in helping to understand the mortgage process.
Several telephone calls were not responded to. A few conversations felt rushed. My initial conversations with Hayden Bailey and my last call with Paulette were the most informative and where I felt that “my MAC team” cared.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,606 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.