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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I'm not sure that my lack of enthusiasm with PennyMac's performance during the refi process could have been improved by Hermes "doing a better job". I think he was totally constrained by how backed up the review and approval process was. I was assured that my totally standard refi request should take between 30 and 45 days. It took 3 months and 2 weeks. Almost every week I received an identical letter thanking me for my patience and assuring me that all would be handled the following week.
Had good experience with customer service
Not clear communication with any parties (Michael or Xavier) Michael started off the process very well, but communication was minimal and if i did not inquire about the state of the loan , i would of not heard back. Xavier communicated, but did not seem to be reading a script every time we spoke, when asked a simple question, as in "when is my first payment?" he could not answer, and went back to his script. Hope this help with the training and development of your staff
The process was very well streamlined with little to no effort on my part. Docs asked for were provided. However there was a miscommunication with the underwriter but was cleard up in short time.
Everything went as expected and I am happy with the process
Expectation of process was little bit delay but it went through timely manner.
This is my third house I purchase with PennyMac in The Last 5 Years and this was the worst experience I have had
We had a slight problem on the first document signing mostly my fault but some of Paulette the papers said my wife’s last name when the niters came my wife’s drivers license had her old married name the notary could not accept our last name even with the marriage certificate this threw everything thing in turmoil at first the loan was supposed to close be the middles Of the month and no payment was to be made for the Month of October. Long story short I got a call from Paulette on the 29 or 30
I WOULD like to say that Nicholas Ore phone number 314-758-1858 deserves FULL recognition and accolades for his work. Penny Mac should reward Nicholas for his diligence and customer service. The opposite applies to our loan officer (Robert Winkler) who dropped the ball on our loan. Did not communicate well - and caused a huge amount of stress at closing when the notary didn't show. Nicholas Or corrected Robert's mistakes. Nicolas Or was professional and went above and beyond to correct the error
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,989 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.