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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication was great.
Every time I called the service number I was put through an automated attendant that led me to a voice mail. The application and origination process was great. The underwriting process to closing was where I seemed to lose the ability to contact someone directly on status. In the end the loan took +90 days from application to close which was longer than expected, but all items were in order at closing as explained.
It took much longer than expected. There were additional request for information after I was told I had everything submitted. Communication about my loan was not consistent and my loan officer changed at the last minute. I had to call several times to find out what was happening with my loan. Ravin did a goods job once she was assigned to my account.
Communication is key. There was a lack of communication throughout this entire process. I was told on many occasions that someone would get back to me and they did not. I was left on hold for extended periods of time, over an hour on one occasion. I spent too much time trying to get in contact with a loan processor or their supervisor trying to get information.
As a business owner it was the worst experience I have ever had. You asked for federal tax returns, balance sheets, profit & loss and kept asking for more of the same throughout the process at three or four different times, first for June, then July, then August, then September, this was just for Enova, here we go with my other company Holkem, more of the same. Then a mortgage statement for Wells Fargo for my home. Always a "URGENT: Request for Missing Documents". Then there's more,
Great experience.
Your phone system is very bad. The directory does not included the names of the people assigned to my account and I would be randomly thrown into mailboxes of people I have never heard of. I went for weeks without hearing from the macteam and had to complain of no response several times before I actually recieved a proactive email setting an inaccruate time frame for my closing. I was asked to resend documents repeatedly. I'm glad to have closed but will never recommend your business.
Clear communication, straightforward process.
I was able to reach Raven most every time I called. She did her best to help find answers to my questions. Overall a good experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,223 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.