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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall wonderful, and easy experience re-financing. Everyone involved was very helpful and informative, especially Tom P. and Tyra N-M. We are very pleased with our rate we received and will highly recommend PennyMac in the future to family and friends. Winston
We had to check in multiple times to ask about our closing date. At one point our signing was scheduled and cancelled but the notary was not told and still showed up at our house. We were also told in an email that it was good we checked in because she thought everything was done. Two weeks later we finally signed. The process took 5 months.
Application process and ability to upload documents. Would suggest being able to see uploaded documents after upload to verify information.
1) Provide an accurate estimate of Appraisal. 2) Hire appraisers that know their job. He listed the WRONG number of bedrooms. (I have been in RE for most of my life; and can quote ALL requirements to classify a bedroom). 3) Provide better (OR ANY) options for when someone, for whom you made me pay, makes a blatant and gross mistake. After spending many many weeks and tons of money -- the ONLY option I was provided by PennyMac Team was to back out and cancel the refi. -SAD
Great experience.
Clear communication and an excellent personality. Made this experience very easy from start to finish.
This was the worst experience I have ever had. I was contacted continuously over the summer to refi but you are clearly understaffed. Emails were rarely replied to and the phone number went to a line that didn’t answer and couldn’t leave a message. Not only will I not recommend your firm I will go out of my way to tell people how horrible the experience was.
I understand the current situation on COVID that too with multiple applications that are getting processed. Since multiple teams are involved right from application creation, processing, closing etc, there were delays in communication and also getting clarification was also delayed much.
The refinance process took longer than expected. When we finally were able to make and confirm an appointment to sign the closing disclosures, it was cancelled the day before. It isn’t easy for my husband to request a day off. It was such an inconvenience. We were given a credit back, but it’s just difficult to see past this issue.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,988 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.