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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ceista Johnson did a great job! My original closing date was 8 of October 2020, sadly it took PennyMac over 90 days to close on my refinance. Also, for no reason pennymac was keep changing my loan officer one after another until Ceista Johnson. She made things happened!! I believe their names were Marquest and Pashe. I recommend to assign one loan officer to customer so everything goes smooth and quick. And this is the main reason why I am grading your over all service at the average line.
This was one of the easiest refinance ever. It was over before I realized it. With Covid, you would think things would be slower and more difficult. But the opposite was true from beginning to end.
Better communication and prompt communication between and from Jericha. As the refinance process moved forward it got to a point she just flat out ignored our emails and calls. There was a tremendous lack of communication and miscommunication between documents needed. We ended up having to contact a VP out the issues. Overall we are not happy with the whole process.
Communication
I originally applied online and uploaded my documents on June 28th. Noone called me to start my process. I waited for 8 weeks, started calling the dispatchers to get me in touch with a FL lender. That lasted 3 more weeks of waiting on the phone and finally got someone. I thought I was being pranked. After that, this loan person, started my process over and from there everything was fine. My issue is this process took 2 and a half months longer than needed to because I used the preferred method.
Having someone to be able to reach out to at all times. I understand the times we are in, but getting someone on the phone when needed was difficult. My Mac Team should be listed with phone numbers and individual emails.
My experience with PennyMac was exceptional due to Kelly’s outstanding service and diligence. She did an excellent job responding quickly and accurately. Kelly Lange is by far the best loan officer I have ever dealt with, she deserves recognition and appreciation by your company.
Icenia was the Best!! Super helpful and very nice!!
PennyMac has serviced our loan for the last two years and we have been able to refinance through them both times we have had a refi. We are so happy to have PennyMac as our provider. Thank you for always ensuring a smooth transition with our documents and loan!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,609 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.