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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Long progress I’m assuming because of Covid, but overall good service by my Loan Processor.
Extremely difficult to get a hold of agents on the phone
My interactions with Brandon were fine it is Tracey we had many issues. Also had issue with 2 people being on the loan and people not knowing it. Multiple requests for documents that I emailed which makes me nervous. Your system for looking at documents has an upload section but we were told not to use it. Your system was not the most user friendly. As well as the secured emails from Tracey. It should have been a smooth process as we had all docs from a re-if we just finished.
The overall process was great and the loan was closed on time with the best rates.
During this loan process documents that had already been requested and submitted were requested multiple times after. While going through the process the agent was unable to provide accurate information as it pertained to why closing amounts increased and if certain payments would be applied to my closing amount. During the process I received a few emails that stated that I would be contacted every 7 days in reference to my loan and that was not accurate. Sometimes it would be almost two weeks.
Everything about the experience was great. Excellent communications, so we always understood what the expectations were at each phase.
Thank you so much for a clear and easy process of my loan.
The refinance process was smooth and painless. Thanks!
I felt like I could not get in touch with anyone when I had a question about my rate being locked. I left messages and emails. Now I'm confused as to how to log into my account to pay the mortgage on December 1. I have not received any instructions on how to do so. I have only received emails about the loan being funded and funds electronically disbursed and now a survey twice. I was waiting until I got info on how to log on to my account with my new loan number and pay my mortgage bf comp
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,987 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.