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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole precosse Was great and easy.
Lack of communication. Rachel Harris doesn't follow up on meetings she sets up. I have been trying to get someone to call me but no responses. I never wanted the wife's name on loan, you stuck her on it and now wont respond to my request to have her removed. Not a happy customer!!!!
Francesca was great to work with! She contacted me immediately after taking over my account. She laid out time expectations and answered all my questions thoroughly. Thank you for all your help!
I was very pleased with the results I got using Penny Mac everything was very clear and accurate the help was fantastic I will continue to use them in the future thank you
Pennymac refinanced our VA Loan easily, they did all the work!
Most importantly, I said during my request for a quote disclosure that my wife is not on the current loan, nor will she be on this one, or the title. It’s how we decided to structure our finances however Tameka Wyatt added her to the title and said “she thought it would be a good thing to do” even though I expressly and repeatedly said I did not want that. I asked Tameka to remove her from the title, she said she didn’t know how and offered I call the title company for her. Unbelievably poor
PenneyMac was awesome to work with. 1.99% interest rate for 15 years. Called every week to let you know how things were going. I would recommend using PennyMac to anyone looking to buy or refinance their home.
There were communication issues with the loan processor. The Loan officer Broc Walker went above and beyond and got me the information I needed and set me up with the right people to close the loan sooner then expected and accurately. Thank you.
Glad I was able to get the loan closed during this pandemic. The portal link was offline and didn't communicate via email. Make sure you check the portal and click on all areas (it doesn't have a feature on it to let you know you need to provide documents or sign items. The weekly check in's don't always happen, so send emails or call to follow up. If you don't the rate will expire and you might not get them to extend the rate, if you have outstanding documents or items missing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,606 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.