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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had to check in multiple times to ask about our closing date. At one point our signing was scheduled and cancelled but the notary was not told and still showed up at our house. We were also told in an email that it was good we checked in because she thought everything was done. Two weeks later we finally signed. The process took 5 months.
Great experience.
Cheree was amazing. I am so lucky to have been able to work with her. She sent a updated every week. Replied to voicemail in less than 15 minutes. She was very patience and understanding with explaining the process and really making sure I understood everything. She made me feel special and just another applicant. Thank you!!
I understand the current situation on COVID that too with multiple applications that are getting processed. Since multiple teams are involved right from application creation, processing, closing etc, there were delays in communication and also getting clarification was also delayed much.
The whole process was easy and straight forward.
We were blown away by our experience with Penny Mac. This started with Garrett Greene, who was so responsive and patient. I have been through this process many time, but never as smoothly and with as much personal attention. The pass off to Sumayyah Wiggins was smooth and provide an equal level of friendly and highly competent service. I am not just a little pleased, I can not say enough about everyone I worked with.
The refinance process took longer than expected. When we finally were able to make and confirm an appointment to sign the closing disclosures, it was cancelled the day before. It isn’t easy for my husband to request a day off. It was such an inconvenience. We were given a credit back, but it’s just difficult to see past this issue.
Quick and painless. Got a better rate and took hardly any time.
Great experience.Thank you pennymac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,225 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.