PENNYMAC

SHELLEY M. 

on Birdeye

3 years ago

The whole process was very easy. I just wish the communication was a little better. 

Gary H. 

on Birdeye

3 years ago

Process was slow took over 8 wks. Finance Team told my originating loan person they would not match my Loan Disclosure Document from a competitor which was a better rate offer because I didn’t lock in the rate offer and time had expired. I didn’t lock it in because I was being a loyal customer to Penny Mac .... whoever on the Finance Team made that decision is not very customer supportive. I was informed needed 2 forms of ID & 2 witnesses to be present for my Loan Closing 24 hours before it. 

James L. 

on Birdeye

3 years ago

Better communication of what was needed and review of documents already send. 

Sandra J. 

on Birdeye

3 years ago

It was everything we expected and was very professional! 

Arleatta H. 

on Birdeye

3 years ago

The start of the process with Brandon was great. As the loan process proceeded ending up with Kyle, it all went downhill. The unprofessional emails, lack of communication and disinterest in explaining any questions that were asked about the closing process. The first time, the “company/ Kyle” cancelled my closing which was never communicated to me, I was informed by the notary when I inquired. The second and third closing took two weeks each with minimal communication from Kyle. Poor PR. 

SERGIO A. 

on Birdeye

3 years ago

Sumayyah Wiggins was amazing and answered all our questions, really made us feel comfortable with the process. 

Andrew P. 

on Birdeye

3 years ago

N/A 

Jenna B. 

on Birdeye

3 years ago

Helpful information & good stream of communication 

Gloria Vega M. 

on Birdeye

3 years ago

The process of refinancing was super smooth and everything was really clear. Really happy with the company and would definitely recommend.