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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I appreciate Xavier always responding whenever I called with questions. He always returned my calls promptly.
Quick and easy. Very good experience. Glad to see they’re still good customer service.
It was great help and the whole process was very smooth! Good to work with such amazing team!
My only reasons for not providing a perfect score was that early on in the process I had to provide documentation several times. And, if I had not been so aware of the process, there could have been inappropriate charges on the closing statement. I had to actually call the Veterans Administration to have records made available to PennyMac to validate my exemption from a funding fee.
So fast with a minimum of documents.
everyone was great
Great experience
I understand that the current rate and pandemic economic impacts were likely responsible for the rare delays and more rare miscommunications, but the attitude and willingness to serve were completely honest and forthright. I enjoyed the staff's eagerness and pleasant responses to my questions and requests. None were treated with disdain, rudeness nor excuses. The Monday morning updates became a source to look forward to. I knew that after a weekend, I would receive a deserving update.
Jamie was a pleasure to work with, he has a great personality and he was always there for my husband and I.
PENNYMAC has a 4.5 star rating with 48,606 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.