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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
You did everything that was expected of you.
Our family had three refinancings taking place at about the same time with 3 different lenders. PennyMac's service and communication was the best by far compared to the other 2 lenders.
Sandra was great! The only thing I wish was different throughout the entire process is that I wish I had Sandra from the start. I was handed off to 3 or 4 different loan processors and it got frustrating to explain our unique situation multiple times, but I'm glad that Sandra worked with us to get everything closed out. Great job Sandra!
Janette and the Penny mac team made the refinancing process go so smoothly!
I have already said all I am going to say. Unpleasant is an understatement.
Loan not closing on time was an issue.
Richard was excellent, however getting information from PennyMac in general takes forever and several phone calls to get the person one needs to talk to. Too many questions to have to answer to just be able to talk to someone.
It was difficult reaching Joe. It took several attempts by email and phone to get one reply. He still had not answered our last question re closing fees. When i asked to soak to another agent, i was told no one else could assist in any way. I was left waiting for Joe. A second poc would be appreciated.
Dennis had my loan all jacked up and scheduled closing without sending me final documents although I requested them. At close I refused to sign. After getting managers involved my loan was fixed and was able to close.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,606 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.