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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Closing dates changed and I had to do closing twice. I had to travel 1 1/4 hours twice!
Great and accurate service provided
Nick was great and communicated regularly. Made the process an easy time!
Nichole was not only a very knowledgeable and pleasant individual but she was always on top of every thing going on with my loan!! She always made sure I knew what was going on with my loan!
I believe we began process late July; funded late October. Re communication: I did not receive honest, appropriate, accurate, timely information and updates. No reply or acknowledgment to my daily email (resent at least 15 times) asking about percentage rate—I believe these non replies cost me a higher rate. PM reps withheld information re VA hold up during progress. First PM contact gave me incorrect information and either quit or was fired.
The experience was perfect up to the week of closing. Every time I called I got forwarded to voicemail of the MAC member who was clearly out of the office. It was extremely frustrating being unable to speak to a person. When I asked to speak to someone, I got the reply of "no" via email from someone else. The closing date was wrong, no one from the title company ever contacted me, and I had to call non-stop to the title company and email the mac team to reschedule. 90% great 10% terrible.
Great Service! Would always get a callback immediately answering all of my questions!
The Loan Amount was not correct on the original disclosure document. It took numerous requests to get this simple error corrected. We were told we would get $300 back at closing, then we were told we would owe nothing at closing and finally when the Notary came to our house for closing we were told "for the first time" that we needed to write a check for $103. You need to more clearly communicate the closing costs to the consumer so they can make an informed decision about refinancing.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,606 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.