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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Back and forth on appraisal, lack of communication. At closing the agent was supposed to be here at 8 am but did not receive documents until 6 pm. I felt like I had to do a lot of leg work communication wise with the company. Overall, not a great experience.
From starting out Derrick was a huge help. And finishing off Nichole was a huge support. Information was there when needed and I had communication as needed. This is a hars time for anything in the world. Adaptation is what we all strive for in this new age. I appreciate the help i received and will continue to use Pennymac for any future loan experiences. thank you for your help. Nichole deserves a raise!
Very efficient. Quick and easy. Keep us updated great communication. Would definitely recommend Pennymac to family and friends.
Few documents were incorrect but these were easy fixes but everything went great.
I was impressed with the entire team and all of my in-person communications were great. I was not impressed, however, with the electronic interface system. It was often unclear what was going on with documents and the navigation was clunky. In the end everything was fine but the electronic interface needs to be improved/updated.
We started in July, we had to always follow up but then days before any one would call back. It really has been a great company up until this time getting it to close. It has cost us extra money in the long run and now our credit score shows it and it wouldn’t have if you all had completed this loan in a timely matter. Maybe in September. As of today October 29,2020 still no money or information on what has really happened. Very sad.
I had an awesome experience, Matthew was so helpful and courteous. Explained very well and felt his concern for us. Ariel e Very nice and pleasant hoped I spelled her name right and down to the notary was very pleasant . Would recommend to everyone. Thank you for your service
A great professional service that was overall very quick and easy.
By the time the loan was in, Interest rates had significantly dropped !!!!!!!!!!!!! That means because I am a loyal customer of PennyMac (my mortgage was with PennyMac and I refinanced with you because I am loyal) I got jammed on a better interest rate because of the length of time it took to process this loan. I tried to bring it up to request the loan be adjusted to the lower interest rate because I have MORE THAN EXCELLENT CREDIT and nobody cared wanted to help. Loyalty means nothing here :(
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.