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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service. Just wish it didn't take so long
William Hang was an excellent advisor and made the loan process smooth and clear. Once I was transferred to the MAC team, though, I felt that the level of support was slightly slower and less knowledgeable.
The loan officer Gina outstanding and the process was fast.
Barbara was very pleasant to work with she was excellent. The only problem we had is with the title company getting a notary on a set time and or even showing up to the appointment. Several times the appointment was canceled. Extending the closing time.
If i wouldn’t have had to switch loan officers during the middle of my refinance i believe things would have went a lot smoother. Kelcey was excellent once she took over my refinance but prior to that it was a complete mess. Minimal communication, incorrect title information, and multiple calls from the mobile notary asking to request scheduling for closing without hearing from PennyMac first. Once Kelcey took over, everything was swift and accurate. She was excellent!
I really like the experience by doing it with penny Mac ,it didn't take no time ,everything was great and I didn't miss no days of work to go nowhere ,when I left message they return my call ,if I have to do it again I won't hesitate to do it because I know who I dealing with.
My loan agent, Brent was very professional and always available when I had a question. Great customer service!!
This was by far the worst process I have ever had to deal with in my entire life. Buying a new home would have been easier than the refinancing process we were taken through and the level of support we did not receive. This process was dragged on and completely forgotten for almost 5 months. I had to start checking in every week after we realized we were making no progress and that was in the 4th month. It took forever to get this elevated to a supervisor. No one seemed to care.
Regina was very helpful through the entire process and was very honest with timeframes and setting proper expectations. She reached out to us weekly to communicate the status of our loan to let us know what to expect next. She was also very prompt in all of her responses to us and was always friendly. I know that her work level is at an all time high right now due to rates but she never seemed to be bothered by my calls and always took the time to speak with me about any concerns. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.