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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Clear instructions, and timely closing even with a global pandemic. Great all around.
Underwriting was horrible. Lack of communication with the loan processor and the loan officer was detrimental to this refinancing event. Patrick Peavy, however, was outstanding. He was caught between underwriting and me. This was one of the worst experiences I've had closing as it was over 2 months late from the original date. This is doubly bad inasmuch as I had my loan with PennyMac and was refinancing an existing loan. Just ok is because of Patrick. without him, the rating would have been poor!
Overall, a good experience. I appreciated the regular updates on the status of my loan. In addition, my questions were promptly and clearly addressed!
not proactive, reactive
My closing was a week earlier than anticipated. It went great and better yet that they were able to accommodate around my schedule on a Friday evening. Thank you!
Overall a great experience from my first contact to our closing. Very helpful and friendly folks. Thank you!!
Great service and great communication
After I had a hard time using the website, they sent out a very nice pafybto assidt with my wife and I to complete the required documents.
Blen was excellent to work with. She made the experience great.
PENNYMAC has a 4.5 star rating with 48,606 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.