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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The professional courtesy
To many people to deal with and when a new person took over there was no continuity from employees.
Excellent service. Skilled personnel at PennyMac. Friendly and supportive.
too many people involved and no one person to over see the process had to determine what part of the process was the problem and reach out to them process to refi took 3mos all the people i delt with were very friendly the communication was difficult email is the comms of choice of the company and it wasn't timely lost the signed documents, not Pmac fault however, pmac notified me they were charging a late fee overall Joya is a wonderful person and did get back quickly thank you Joya
Slow processing not a lot of communication at the beginning. But got a lot better at the end when Brandon was the contact person.
You required thatbtounpay my property taxes 2 month earlier than required and then required proof I have the funds to transfer the funds to you when funds were already transferred.
I had actually been working with another company but could not understand why it was costing so much to refinance. I called my current mortgage company (you) and I’m so thankful I did. Not only did Tiera *shop* for the best mortgage options for me, she explained everything in detail. I’ve never had this level of support. I will refer all of my friends to Pennymac and specifically Tiera Green-Mabson. She was fantastic to work with.
Samijo was great. Very professional, very skilled, very courteous. A pleasure working with her.
The process was quick and easy even when I kinda got stuck on a step I was called back and explained the process . They actually closed quicker than I expected and worked around my time frame while I was on vacation. Everything was prepared and ready when I returned and the agent wore a mask and was friendly and we maintained our social distancing as well.i literally have nothing at all to say negative about of the people or process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.