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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Timothy Woods did a great job & had to intervene when Andrew Mortensen was not doing his job. I made multiple calls to Andrew to follow-up thru process. HE did NOT send me the loan estimate disclosures-Timothy had to.My loan docs were incorrect-set for impound when this was not the original request that I signed up; delayed the process where I took a day off of work & heard from Notary 5 min prior to my appt that she did not get docs.Made multiple calls to supervisor to fix.
The refinancing of our home was so simple! and easy! We have never refinanced a home before and were a little worried it would be complicated and time-consuming but it was neither. We were able to receive a quick response anytime we had a question and having someone come to our home to do the closing paperwork was fantastic.
My loan took three months to close.
Everything.
the process was smooth although it took forever to be completed
Process was easy
I started the refinancing process in early August. I was told I would close late September or early October. My loan apparently got stuck somewhere but no one called me. I had submitted everything they asked for. I called Barbara just about every day for 3 or 4 weeks asking why my loan wasn’t moving. She kept saying she would talk to her manager. It finally got pushed through and we closed on November 6th. I feel like this was way too long and it was not handled the way it should have been.
My experience with Jericha Kane was wonderful! She is a sweet and knowledgeable young lady. Very dedicated and responsible. She made it a joy to refinance my loan with PennyMac. Thank you for such a wonderful processor! Dalis Wilson
PennyMac Managed My Veterans Mortgage. My Point of contact Mr. Juan Soto worked with me in utilizing the Veterans EARL. I would like to say Thank You Very Much to him. PennyMac Mr. Soto is a keeper. very professional and although it was late , heading into after hours he worked diligently to help me acquire the best options. Mr Denny Mueller kept me informed as my application processed through. The one issue I have is the Notary Service POC, this was not a positive experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,606 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.