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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great Service, most of the process by phone and online, I never saw them but they gave me and excellent service and a better product, thank you.
The whole experience was great, very detailed and transparent. Robert and Affan took time to answere all my questions leaving me extremely confident with my decision. Everything happened just as they explained absolutely no surprises, which Iove. Actually there was one unexpected surprise...my rate a little lower that what I was expecting, that was awesome!!
Sent 20 pdf 6 times ; discovered error on loan application by loan officer, which could have jeopardized loan; loan almost fell out because of first loan processor's lack of communication; passed around to so many individuals lost count; had to get PennyMac Tech Team involved several times; b/c no response from loan officer & 1st loan processor; ultimately getting higher management involved. Took 3 months to fund b/c of so many glitches Once Robert Winkler took over, everything went smoothly
The process took way longer than expected. Would have like someone keeping me updated on the process in a friendly manner.
Professionalism, courtesy and attention to detail . No problems whatsoever. This man is very good at his job.
5 Star experience.
This was the first time I'd refinanced my home & honestly didn't know what to expect. From the initial email I received from Blen all communications were timely & accurate. Whenever I had a question I emailed the M.A.C. team & within 1 business, I would receive reply or call. I felt the service provided was outstanding. I am in a better financial position & able to navigate these difficult time much easier. Thanks for a really totally awesome experience. Stay safe, Ken
My experience with PennyMac was awful. Jason Staples is negligent, poor communicator, & blatantly lied multiple times. When this was brought up to his supervisors, I received no phone call or apology what so ever. Unfortunately, this comment box only allows 500 words otherwise I'd provide detailed examples of this utter disappointment and failure on PennyMac's customer relations. I will never recommend PennyMac's services nor will I ever give this dereliction of a company my business again.
Efficiency, more organized
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,606 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.