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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was provided with fast, friendly and professional service. I never thought the closing process would be so easy and that was due to the well-experienced associates who assisted me with the refinance process from start to finish. Thank you Royal and Jamie!
Hesham and Timothy are PennyMac team were phenomenal! They guided us through the process and were very helpful and answered any questions that we may have had. Very professional I would recommend Penny Mac to anyone who needs a home loan or a refinance.
I thank all that made this process quick and easy.
Great professionalism from staff from start to finish. All options were well explained and I think all the loan options were laid out for me so that I was able to make well-informed choices. Really glad I called PennyMac! David Kelly provided fantastic customer service, went above and beyond.
Very happy customer! The process was straight-forward and I received an exceptional rate... thank you!
In my case, a local Title Co. was selected at on set of the process. In mid stream of the process, the parties were interjected and I had to intervene to assure that the chosen title co was continually on forefront for closing. Also, communication was accurate, however responses to questions were delayed and that caused uncertainty as to continue with PennyMac or switch to another lender in the middle of process. Overall, the team was on track and supportive.
Communication was great, but it took forever, the process started in May, closed in mid October, at that point the agent should have checked for a lower rate. Emeldo was great throughout everything but PennyMac has too many hoops to jump through and too many forms were repeated literally every month. The notary company used was also unorganized.
It was hard to get answers at time. We thought the process took a few weeks longer than expected. Regularly got told "due to Covid there are delays". That was the main problem.
I don't feel any of my issues were jason hords doing, but to be asked,4 and 5 times to refax documents i had proof of being transmitted was frustrating. I do think Vartan did advocate for me , and Jason was kind and understanding of my frustration. I have documented every conversation and faxing of said documents. I am glad to know its over. I thought going through PennyMac would be easier as I have been with them for years. Such a fuss over a charge account my sister has for me in event
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.