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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent service and very clear in process , great service from Edna G. Call me every week for updates in my process of the loan, thanks so much for the great service and the rate in my loan. Thanks Edna again.
I just want to say Brianna Koke saved this because I was ready to pull the plug and go somewhere else. I appreciate and can sympathize with how busy it gets as I live that life too and totally get it. Communication was bad before Brianna. This refi took 4 months to materialize. I flat out laid out my expectations and my concerns with pushing past 45 days which unfortunately It did. Luckily Brianna and her communication were a welcomed change. Thank you Brianna!
+1
PennyMac is a wonderful company to work with! All our questions were answered promptly and all the different divisions worked together and seemed to communicate with each other. Our refinance went very smoothly and we feel that our loan is with the best company!
My experience got off to a rocky start. Initially, my loan was rejected because PennyMac didn't understand my income reporting. I tried to get PennyMac representatives on the phone to walk through my financials with me, but this was difficult. I pushed my PennyMac representatives to escalate, which they eventually did. This is where PennyMac really shined. The reps involved in the escalation were accessible, took the time to understand my financials, and got the loan approved.
The initial estimating process was great, showing current vs potential with refinancing. Once the decision to move forward was made, the process moved quickly. The esignature application worked well. Closing was flexible and I liked the service where the notary came to the house based on our schedule.
I was somewhat surprised that the payout amount was adjusted without my knowledge. I had expected a payment of $4700 or so but was only provided $2000. The explanation came late and was told it was cr3ited to principal with no follow up. Otherwise all good
It was a great and easy process
Michael Felton delayed my refinance process. I asked to Speak to his manager after I was fed up with “working with him” and he said his manager wont be calling me. The phone number on Michael Felton’s voicemail for his manager is NOT his managers phone number for a FAX Machine... try calling it and you will also see. Michael made this simple in-house refinance horrible!! It took just about 3 months which should have NEVER happened. I still want to speak to UPPER management.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,239 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.